Welcome to SeatSpark! This Privacy Policy describes how SeatSpark (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit and use our website, located at https://seatspark.live/, and the services we provide (collectively, the “Service”).
By accessing or using our Service, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We collect various types of information in connection with the Service, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, payment information (e.g., credit card details), and any other information you choose to provide.
- Transaction Information: Details about tickets you purchase or sell through our platform, including event details, prices, and transaction history.
- Usage Data: Information about how you access and use the Service, such as your IP address, browser type, operating system, pages viewed, time spent on pages, referral URLs, and clickstream data.
- Device Information: Information about the device you use to access the Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Service.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Manage your account and provide customer support.
- Personalize your experience on the Service, such as by recommending events you might be interested in.
- Communicate with you about products, services, offers, and promotions offered by SeatSpark and others.
- Monitor and analyze trends, usage, and activities in connection with our Service.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of SeatSpark and others.
- Comply with legal obligations and enforce our terms and policies.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- For Transactions: When you buy or sell tickets, we share necessary information with the other party (buyer or seller) to facilitate the transaction.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Our Rights: We may disclose your information to protect the rights, property, or safety of SeatSpark, our users, or others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with your consent or at your direction.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.
4. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access and Correction: You may have the right to access and update your personal information.
- Opt-Out of Marketing: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.
- Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
6. Third-Party Links
Our Service may contain links to third-party websites or services that are not owned or controlled by SeatSpark. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
7. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or need to request a refund, please contact our Customer Support team: