At SeatSpark, we are committed to providing a secure and reliable platform for buying and selling event tickets. Our Refund Policy is designed to work in conjunction with our 100% Buyer Guarantee, ensuring your peace of mind. Please read this policy carefully to understand your rights and our procedures regarding refunds.
1. SeatSpark Buyer Guarantee
Every purchase on SeatSpark is backed by our 100% Buyer Guarantee, which serves as the foundation for our refund policy. This guarantee ensures:
- Authenticity: Your tickets are 100% authentic and valid for entry.
- On-Time Delivery: Your tickets will be delivered in time for the event.
- Accurate Seats: The tickets you receive will be for the exact seats you ordered, or comparable alternative seats will be provided.
- Full Refund for Canceled Events: If an event is canceled and not rescheduled, you will receive a full refund for your purchase.
If any of these conditions are not met, you may be eligible for a refund as outlined below.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Event Cancellation: If an event is officially canceled by the organizer and not rescheduled, you will receive a full refund of the purchase price, including all fees.
- Event Postponement/Rescheduling: If an event is postponed or rescheduled, your original tickets are typically valid for the new date. Refunds for postponed/rescheduled events are generally not offered unless explicitly stated by the event organizer or if you are unable to attend the new date and specific refund options are provided. Please check the specific event details or contact us for guidance.
- Invalid or Fraudulent Tickets: If you are denied entry to an event due to invalid or fraudulent tickets purchased through SeatSpark, provided you notify us immediately and provide proof of denial (e.g., a statement from the venue), you may be eligible for a full refund.
- Tickets Not as Ordered: If the tickets delivered are not for the seating location, quantity, or event date/time that you ordered, and we are unable to provide comparable alternative tickets, you may be eligible for a full refund. You must notify us within a reasonable time frame (e.g., within 24 hours of receiving tickets or prior to the event, whichever is sooner).
- Tickets Not Delivered: If your tickets are not delivered in time for the event, and you are unable to attend as a result, you may be eligible for a full refund.
3. Non-Refundable Situations
Generally, refunds will not be issued in the following situations:
- Buyer’s Remorse: All sales are final once confirmed, except as covered by our Buyer Guarantee. We do not offer refunds for changes of mind or inability to attend due to personal reasons (e.g., illness, travel issues, conflicting plans).
- Entry Denied Due to Buyer Action: If entry is denied due to your failure to comply with venue rules, late arrival, or lack of proper identification.
- Partial Attendance: No refunds for partial attendance or if you leave an event early.
- Minor Ticket Discrepancies: Minor discrepancies that do not materially affect the value or use of the ticket (e.g., slight variations in seat numbers within the same section).
- Event Changes: Changes to event details such as performers, opening acts, set times, or venue layout that are not full cancellations.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our Customer Support team immediately via email or phone as soon as you identify an issue covered by our Buyer Guarantee or this Refund Policy.
- Provide your order number and a detailed explanation of the issue.
- Be prepared to provide supporting documentation, such as photos of incorrect tickets, screenshots of cancellation notices, or official statements from the venue if applicable.
5. Refund Process and Timelines
- Once your refund request is received and approved, we will process the refund to your original method of payment.
- Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.
- All refunds will include the full purchase price, including all service and delivery fees.
6. Contact Us
If you have any questions about our Refund Policy or need to request a refund, please contact our Customer Support team: